Warranty Policy
At Heera Moti, we take great pride in the quality and craftsmanship of our products. To ensure your confidence in your purchase, we offer a one-year limited warranty against manufacturing defects.
Warranty Coverage
This warranty is valid for a period of one year from the date of purchase and is applicable only to the original purchaser.
What the Warranty Covers
Our warranty covers defects in materials and workmanship under normal use. Specifically, it includes:
Structural defects that affect the product’s functionality or safety.
Defects in materials that lead to premature wear or deterioration.
Hardware issues that can be repaired or replaced.
Exclusions from the Warranty
Please note that this warranty does not cover:
Damage resulting from misuse, abuse, or neglect.
Normal wear and tear, including scratches, dents, or fading.
Damage caused by moisture or environmental factors.
Products that have been altered, improperly maintained, or repaired by unauthorized personnel.
Items that are non-exchangeable and non-refundable.
How to File a Warranty Claim
To initiate a warranty claim, please follow these steps:
Contact Us: Email our customer service team at care@heeramoti.in within the warranty period, providing details of the defect and your order number.
Documentation: Include clear photographs of the defect along with a copy of your original purchase receipt.
Assessment: Our team will review your claim and may request additional information if necessary.
Resolution: If your claim is approved, we will repair the product, replace it with an equivalent item, or issue a refund at our discretion.
Repair Process for Hardware Issues
For hardware-related concerns, we are committed to providing effective solutions. Once your claim is validated, we will arrange for repairs or replacements as needed to restore your product to its original condition.
Limitations of Liability
While we strive to deliver high-quality products, our liability under this warranty is limited to repair, replacement, or refund of the defective item. We are not liable for any incidental or consequential damages arising from the use of our products.
Modifications to the Warranty Policy
Heera Moti reserves the right to amend this warranty policy at any time. Any changes will be communicated to our customers through appropriate channels.
