We make the product with love & serve it to you We make sure that we solve all your doubts and deliver you a satisfactory product. To be honest, cancellation is really disheartening and upsetting for us as well as you Every product is beautiful and different from each other so the confusion lies that would you be getting the same piece as shown in the picture or would be a little different. Also, how should you pay the whole amount together without confirming the quality of your piece?
What if the item is damaged when it arrives or you are sent the wrong item?
If the delivered item does not match your order, is damaged, or is incorrectly supplied, please contact us at Care@heeramoti.in within 3 business days to discuss a repair or replacement. We will ask you to send us a photo of any damage for our records to assist us in taking appropriate action. We will send our professional technician to repair the product within 48 hours Upon confirmation, we will arrange for the collection of the item by our courier, who will advise you of a proposed collection date. We will require you to take care of the item after you have taken delivery of it until it is collected. Please include your customer order details with the item to be replaced, as these are necessary for processing a replacement. Once received, the items will be checked and our customer services will contact you to discuss a possible replacement or full refund. We are unable to give replacement for damaged items not notified within 48 hours.
Delivery Damage
You must inspect your order for damages to packaging in the presence of the driver prior to signing for receipt of your order. If the item you receive is damaged on delivery, you must notify us within 24 hours of receipt of your items by email: Info@heeramoti.in
If the items have been damaged, please ensure you all have a record. If a package or box appears damaged, please write ‘PENDING INSPECTION’ or ‘APPEARS DAMAGED’ on any documents the driver requests you to sign. We also request that you provide digital photographs of the damaged item.
Once we have received your claim, we will make an assessment and reply by return email with our advice. We will make arrangements for the item to be picked up and a replacement item delivered to you at our cost. You will incur no additional costs. If a replacement item is not available, we will refund you 100% of the purchase price and shipping costs. All returned items must be returned in original packing and care is taken with re-packing to avoid damage during transit. Returned goods must be unused and in the original condition shipped to you.
Refunds
We will process any refunds and/or provide credits after the returned goods have been received in new condition and in the original packaging. Your order total will be refunded, minus costs for shipping and handling each way.
Mode of Refund – BANK TRANSFER
DURATION – (5 TO 7 working Days)
